Privacy Policy

Who We Are

Flip's Auto Repair (“Flip's,” “we,” “us”) is an independent auto repair business in North Richland Hills, Texas. This Privacy Policy explains what information we collect when you visit flipsautorepair.com, contact us, or book service, and how we use and protect it.

Information We Collect

Information you give us. When you fill out a form on this website, call, text, or email us, we collect what you provide — typically your name, phone number, email address, a description of your vehicle and the problem, and a preferred appointment day and time.

Service information. When we work on your vehicle, we keep records such as your vehicle's year, make, model, mileage, VIN, the work performed, estimates, and invoices.

Information collected automatically. When you submit a form, we record the page you submitted it from and the website that referred you, so we know how customers find us. Like most websites, our hosting provider also processes basic technical data such as your IP address, browser type, and pages requested in order to deliver and secure the site.

How We Use Your Information

• To respond to your request and provide quotes and estimates
• To schedule, confirm, and remind you about appointments
• To contact you by phone or text about your vehicle and its repair
• To keep service records and honor any work we stand behind
• To ask for feedback or a review after your service
• To operate, secure, and improve this website
• To comply with legal obligations

We do not sell your personal information.

Text Messages (SMS)

When you submit a form on our website or text us, you agree to receive calls and text messages from Flip's Auto Repair about your inquiry, quotes, appointments, and vehicle updates. Message frequency varies. Message and data rates may apply.

Reply STOP at any time to stop receiving text messages, or HELP for help. You can also contact us at (817) 366-3084. Carriers are not liable for delayed or undelivered messages.

Mobile phone numbers and text message opt-in consent are never shared with or sold to third parties or affiliates for marketing or promotional purposes.

How We Share Information

We only share your information when needed to run the business:

• Service providers who help us operate — such as our website host, the customer messaging and scheduling platform that receives form submissions and sends our texts, and review collection tools. They may use your information only to provide services to us.
• Parts suppliers, limited to vehicle details needed to order the correct parts for your repair.
• Legal reasons, when required by law or to protect our rights, customers, or others.

Cookies and Third-Party Content

Our website uses a small number of cookies and embeds content from other services, such as Google Maps. See our Cookie Policy for details.

How Long We Keep Information

We keep contact and service records for as long as needed to serve you, maintain your vehicle's service history, and meet tax and legal requirements. You can ask us to delete your information at any time, subject to records we are required to keep.

Security

We take reasonable steps to protect your information. No method of transmission or storage is completely secure, but we limit access to the information we collect to what is needed to serve you.

Your Choices

• Reply STOP to any text to opt out of text messages.
• Contact us to access, correct, or delete the personal information we hold about you.
• You can block or delete cookies through your browser settings.

Children's Privacy

This website is not directed to children under 13, and we do not knowingly collect their personal information.

Changes to This Policy

We may update this policy from time to time. The latest version will always be posted on this page with the date it was last updated.

Contact Us

Flip's Auto Repair
North Richland Hills, TX
Phone: (817) 366-3084
Email: flipsautorepair@gmail.com